No worries, just email us at deals@dannysdesks.com and we’ll get to you as soon as we can!
Can I lay-by an item, or hold an item for a period of time before payment?
Sure, though this is only something that is done in store. So call or drop on in to discuss.
Can I pay by Cheque or Direct Deposit?
Sure! Once you proceed to checkout, select “Request a Quote” from the payment menu. In the Order Notes text box, please tell us your preferred payment method and a Danny’s staff member will be in contact.
How long does it take to confirm my payment?
This depends on how you have paid. Credit card payment is instant, other methods may take up to 72 hours. If you need it in a hurry, call 1300 855 310 and we can try our best to speed everything up.
I am having problems paying via my Credit Card?
Please confirm all the details you have entered are correct and your card is valid.
What do you do with my credit card details?
We do not store any records. They are deleted instantly the moment payment has been processed.
Is GST included in the item price or is it added at checkout?
All of our products are GST inclusive.
Is your site secure for Credit Card purchases?
Yes it is. We employ the best technology and software including secure encryptions to ensure your shopping experience is a safe one.
What Credit Cards do you accept?
We accept MasterCard and Visa.
When will my credit card be charged?
Your Credit Card will usually be charged within 24 hours of submitting your order.
Our dedicated team specialises in research and development of all of our products. Danny’s aim is to use every advancement in manufacturing and design to develop products of the highest quality at the most competitive prices. Our 3 stage quality control system ensures that when you buy from Danny’s, you always get the best.
Working with Danny’s dedicated team, means you can rest easy. Danny’s has huge warehouses around Australia with install teams ready to deliver and assemble your furniture. Danny’s will do it all. It also has an after hours service if you require it.
What items does the 10% reduction apply to?
Our guarantee applies to all identical or similar products and services that are:
What is excluded from the Price Beat Guarantee?
Our price beat guarantee is based on the full value of your order, including freight and/or installation.
Please note it is at the discretion of Dannys Desks and Chairs management what is deemed same or similar products
How to Donate:
Upload info and images of the furniture you are looking to donate, along with the date you would like it collected by. This will be viewable by all eligible nonprofits, start-ups, and people in need who have applied to receive these donations.
How to Receive Donations:
Click here to Register/Login, Then select “Request Donation”
Once we receive your application, it will be evaluated to ensure you meet our eligibility criteria. If successful, your account will be upgraded so you can see what is available for collection in your area. The donation browsing portal has the contact details for all of our contributors. Please reach out and discuss collection date, availability, condition, etc.
Please Note
It is the responsibility of successful applicants to inspect the functionality and condition of the furniture prior to removal.
Danny’s holds the right to refuse donations or applicants based on our qualifying process.
It is the applicant’s obligation to collect products unless the contributor or Danny’s has agreed to facilitate delivery.
Do you want to see how your favourite Danny’s chair feels after a full day of work? Just trial one!
It’s a great way of getting the right chair for the right job!
Do you offer trials in my area? Highly likely, but there are a few areas that we cant offer trials. Feel free to give us a call at 1300 855 310 to discuss your options for your chair trial.
How long does the trial last? 7 days
How much does it cost? We will hold the cost of your chair during the trial period. This is obligation-free and 100% refundable upon the return of the chair!
Please note, any delivery fees associated with chair trials are non-refundable.
How many chairs can I trial at once? For residential addresses we allow a single trial. For commercial addresses, up to five.
*please note that the chairs must be returned in a new condition. Dannys Desks retains the right to with hold the cost of chair if the chair is returned damaged.
For more details call 1300 855 310
To book a trial chair, CLICK HERE
Warranties
At Danny’s we take pride in our warranties. Our aim is to have you in a chair or at a desk working soundly for the entire life of the product. If you have issues with any of our products that affects its ability to do its job, we’ll fix it.
We Fix It Ourselves!
The most important thing is to get you back up and running! If on the rare occasion something does go wrong we will have our own dedicated ‘fix it’ team on the job. Just bring your product back to your nearest showroom (not distribution centre) and where possible we will fix it on the spot.
All Danny’s Desks and Chairs warranties are comprehensive, the few exclusions are below:
Danny’s Desks and Chairs reserves the right to refuse warranty claims in the event of improper assembly by a customer/third party.
It is always helpful to call ahead and make sure we have any components that you may need in stock.
There are times and locations where this service isn’t available. So please call us to check 1300 855 310.
Lifetime warranties on Hardware
Some of our products come with a lifetime warranty on hardware. This means that for the life of the desk, if hardware such as a screw or bolt is damaged or needs replacing, we have you covered. This is limited to certain products, and follows the same restrictions as the rest of our warranties.
For a more detailed overview contact deals@dannysdesks.com.
What is Shipping Insurance?
Here at Danny’s we only use the best freight forwarding/ logistics specialists! Sadly, from time-to-time mistakes happen. To protect your products we have introduced a Shipping Insurance option at cart.
This guarantees you a priority replacement of missing/damaged items if any issues arise in transit, ensuring you have peace of mind. Please note, shipping insurance is included in delivery and installation, and should only be added to flat packed orders.
Please note, under any circumstances we must be notified of any goods damaged in transit and/or missing goods within 24 hours of delivery. Failure to do so may result on denial of your claim.
We offer a range of delivery options, all of which are calculated automatically once you have placed your details in the shopping cart. We have storage facilities in Sunshine Coast, Gold Coast, Brisbane, Sydney, Melbourne, Adelaide and Perth. If freight is not calculated for your area, please don’t hesitate to request a quote from us – 1300 855 310.
*Metro Areas are Brisbane, Sydney, Melbourne, Adelaide or Perth.
*An additional fee may apply to deliveries above ground floor.
*Delivery fees are calculated based on business addresses. Additional fees may apply to residential locations.
Orders must be collected or delivered within 14 days of the agreed arrival or delivery date. Storage fees of up to $400 per day may be charged if delivery or collection is dishonored and or rescheduled.
Danny’s privacy policy can be found here. We take it very seriously. No financial details are stored.
If you would prefer not to use your details, you dont have to! We just ask that you make sure you keep your reciept in the unlikely event of a warranty claim.
At Danny’s we understand that things don’t always go to plan. To ensure your satisfaction and confidence in us, we are happy to refund your purchase. If you’re unhappy with your purchase, contact us either via email or on the phone within 7 days of purchase, and we will do our best to help.
All returns will incur a restocking fee, which is 30%. This is to cover our costs associated with handling bulky items. You are responsible for any cost related to returning the product to your nearest showroom.
Unfortunately, we cannot offer any returns on any items on this list:
Danny’s management reserves the right to refuse a return or refund at their own discretion.
All special order, bulk purchases, indent purchased or custom made products are strictly non refundable unless otherwise specified.
Orders must be collected or delivered within 14 days of the agreed arrival or delivery date. Storage fees of up to $400 per day may be charged if delivery or collection is dishonored and or rescheduled.