Returns and Refunds Policy

Returns and Refunds Policy

1. General Refund Policy

At Danny’s, we strive for excellence in our products and services. If you are not entirely satisfied with your purchase, we offer a refund for eligible items subject to the terms and conditions outlined below. To initiate a claim, customers must contact our support team via email or telephone within seven (7) calendar days of the date of purchase.

2. Non-Returnable and Excluded Items

The following items are strictly excluded from our returns policy and are not eligible for a refund, credit, or exchange:

• Assembled Goods: Any items that have been partially or fully assembled.

• Damaged Goods: Items that show signs of wear, use, or damage post-delivery.

• Packaging: Items where the original packaging is missing, opened, or not in its original condition.

• Time-Barred Claims: Requests made more than seven (7) days after the date of purchase.

• Bulk Purchases: Orders consisting of five (5) or more units of any single item or orders with a total value exceeding $1,000.00.

• Bespoke Orders: Any custom-made, specially manufactured, or “Indent” (special import) purchases.

3. Special Orders and Bulk Purchases

All special orders, bulk purchases, indent purchases, and custom-made products are considered final sale and are strictly non-refundable unless expressly specified in writing by Danny’s management at the time of sale.

4. Fulfillment and Storage Fees

Customers must take delivery or arrange for the collection of goods within fourteen (14) days of the agreed-upon availability date.

• Failure to Comply: If delivery or collection is dishonored, delayed, or rescheduled by the customer beyond this period, Danny’s reserves the right to assess a storage fee of up to $400.00 per day.

5. Restocking Fees

In the event that a return is accepted outside of our standard Terms and Conditions, or as a gesture of goodwill, a restocking fee of 30% of the original purchase price will be deducted from the total refund amount.

6. Management Discretion

Danny’s management reserves the absolute right to refuse any return or refund request at their sole discretion, subject to applicable local consumer protection laws.